Privacy Policy — Harakio
Last updated: 10 October 2026 · Harakio is a product of Osmatic
Harakio helps salons and beauty centres in the UAE confirm and remind clients about their appointments. This policy explains what information the service handles and how.
Information we process
- Details a client or the salon's reception submits when booking: name, phone / WhatsApp number (optional), requested service, and appointment date and time.
- Messaging identifiers (for example a Telegram or WhatsApp chat ID) when a client chooses to receive messages.
- Appointment status updates (confirmed, changed, cancelled, attended, no-show) and an optional 1–5 rating.
How it is used
- To send appointment confirmations and reminders to the client, and alerts to the salon's reception and manager.
- To offer a cancelled slot to a client who joined the salon's waitlist.
- To send the client a review request after a visit and to prepare daily and weekly summary reports for the salon owner.
Where data is stored
Records are kept in a spreadsheet owned by the salon (or by Osmatic on the salon's behalf during a pilot). Google Sheets is used to store records and Gmail only to send report e-mails. We do not read, sell or share Gmail content, and we do not use Google user data for advertising. Use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Sharing
We do not sell personal information. Data is shared only with the salon the client booked with and with the messaging provider needed to deliver messages (such as WhatsApp Business or Telegram).
Retention and deletion
Records are kept for as long as the salon uses the service. A client can ask the salon, or us, to delete their information at any time.
Contact
Phone / WhatsApp: +971 55 743 9800